Speaker Bios

Alan Sage

Aftermarket Document Management: Making interactive technical documents available on the web

Alan's career has been in software start-ups. He was co-founder, and the first Vice-President of Global Field Operations at Configuresoft (based in Colorado Springs, CO) before starting Digabit.


Aleksandra Savic

Implementing DITA for Financial Training—A CSI Case Study

Aleksandra Savic is a Learning Solutions Specialist at CSI, and has been leading the user experience design and content strategy for the implementation of CSI's DITA authoring environment. Aleksandra has over 10 years of experience in digital media development and design, in a career that has bridged creative and technical. She has personally designed and developed corporate project tracking software, e-commerce sites, award-winning DVD projects, and e-learning courseware for thousands of students. Aleksandra holds a Bachelor of Arts and Science degree with a concentration in Multimedia and Human-Computer Interaction from McMaster University.


Alex Critchfield

CSS as Part of an Automated Publishing Solution

Alex Critchfield is the Support Manager at Antenna House and has worked with high end automated publishing software for over 10 years. Before that he developed web applications and was a software tester.


Alexej Spas

From Competition to Convergence: Mapping non-DITA models into DITA using specialization

Alexej Spas is the Senior IT Manager at *instinctools GmbH. He has many years of experience in Java and Eclipse-based software development and more than 8 years in strategic development of the outsourcing division and managing international projects. He is the product development manager of instinctools DITAworks.


Andrzej Zydroń

The Path from DITA to EDEN

Andrzej Zydroń CTO at XTM International, is one of the leading IT experts on Localization and related Open Standards. Zydron sits/has sat on, on multiple Open Standard Technical Committees.

He has been responsible for the architecture of the essential word and character count GMX-V (Global Information Management Metrics eXchange) standard, as well as the revolutionary xml:tm (XML based text memory) standard which will change the way in which we view and use translation memory. Zydron is also heading up the new OASIS OAXAL (Open Architecture for XML Authoring and Localization) reference architecture technical committee which provides an automated environment for authoring and localization based on Open Standards.

Zydron has worked in IT since 1976 and has been responsible for major successful projects at Xerox, SDL, Oxford University Press and Ford of Europe, DocZone and Lingo24 in the fields of document imaging, dictionary systems and localization. He is currently working on new advances in localization technology based on XML and linguistic methodology.


Anjana Rajan

Hitachi's Global DITA CMS Implementation Strategy

Anjana Rajan is an Information Architect at Hitachi Data Systems (HDS) and manages the information engineering initiatives including the Global DITA CMS project. She has been a key player, instrumental in DITA adoption at Hitachi and is responsible for planning content strategy, information architecture and content development best practices for the Technical Publications groups. Before coming to Hitachi in 2007, she worked as Technical communications consultant at various hardware and software companies. She has a BS in Computer Science and Masters in Computer Applications.





Ann Hernandez

Tips to Help Technical Communicators Work Effectively with Customers

Ann Hernandez earned a BA in Literature and an MBA from Santa Clara University before joining IBM as a technical writer in 1981. Since then, she has held many roles, mainly in the Information Development organization for Information Management: writer, team leader, planner, editor, and manager. Ann also spent a few years working in Marketing, which gave her the opportunity to work with many different customers. Currently, Ann facilitates a monthly meeting for IBM technical communicators to learn about working well with customers.


Bjorn von Euler

Rethink How you Produce Messages!

Bio coming soon.


Bob Sima

Controlled Language in the Real World? Start with a standard and create your own

Bob Sima is the Sales Director of Tedopres North American operations, which is based in Austin, Texas. Bob holds a BA in Business and Psychology from the University of Maryland, near Baltimore. Bob has been working in the technical publishing industry for 12 years. He has held sales and marketing and product strategy positions with Intergraph, Corel and Micrografx and has experience with aerospace and defense publishing and has worked extensively with S1000D and other Mil Spec publishing standards.


Bradley Shoebottom

XML Tagging, Semantic Markup Languages, and Search

Bradley Shoebottom is a Senior Information Architect and a life long trainer. He has 13 years experience in online learning, technical publications, information architecture, and semantic ontology modeling and 25 years expereince as a military officer and military college instructor. His current work involves creating semantic knowledge models for the purposes of semantic search. He is currently pursuing a PhD in the adoption of semantic technologies in the enterprise.








Bryan Schnabel

Translating DITA with XLIFF and Open Standards: The basics

Bryan Schnabel is the Content Management Architect for Tektronix. His duties include Web Content Management System, Component Content Management System, Content Strategy, and Translation Strategy. He's written and distributed Open Source Software applications including the xliffRoundTrip Tool and the DITA-XLIFF Roundtrip Tool, and he's contributed to the Drupal open source community.

He is a seasoned XML practitioner. Bryan began as an Information Architect in the Automotive Industry. He solved problems with standards-based technology early on, first with SGML, then with XML. He regularly contributes to many open standards and currently serves as chair of the OASIS XLIFF Technical Committee. He holds a Bachelor of Science and Masterís degree from Central Michigan University.


Caroline Arakelian

Put Down the Pen and Pick Up the Camera: Incorporating videos in your technical documentation

Caroline Arakelian has been writing enterprise software documentation for more than 12years. At VMware, in addition to the usual types of documentation, she writes help systems for View Client on the iPad and Android tablet, and videos.


Carroll Rotkel

Challenges and Opportunities of Collaboration in DITA

Carroll Rotkel is Director of Technical Publications at FICO, a leading software company in Decision Management. Carroll has overseen the documentation and localization efforts at FICO for more than 14 years. Carroll currently manages a team of twenty authors who produce documentation for more than 30 software applications for over 5,000 direct clients in 80 countries, including 9 of the 10 top Fortune 500 companies. Starting 4 years ago, Carroll moved her team to structured authoring and deployed solutions to manage global content. Prior to FICO, Carroll was QA Manager at Autodesk and Director of Technical Services at Time Arts, a computer graphics company. Carroll has a BS degree in Computer Science and programming experience from Colorado State University.





Charles Dowdell

Global DITA and Harmonization at AGCO

Charles has been been working in technical roles, information development roles, and communications roles for twenty years. His latest role is central leader in a global company operating in 140 countries with authoring in 15 countries and 7 languages.


Chip Gettinger

Wikis, Social Help, Collaboration, and The Crowd: Trends and choices in developing world class product content

Chip Gettinger is VP of XML Solutions for SDLís Structured Content Technologies division. He is responsible for assisting clients in determining business requirements as well as identifying best practices for the implementation of SDL solutions using DITA as a content model. He has over 20 years experience in global publishing, dynamic delivery and component content management solutions, working closely with industry organizations, partners and clients in leading the adoption of DITA. Earlier in his career, Chip was an executive managing a technical sales and services team responsible for the client delivery of XML solutions, a product manager, course developer and trainer. He received a bachelorís degree in Graphic Arts Technology, with a business emphasis, from Northern Illinois University.


Dan Dube

Measurable Success with a DITA CMS: Epson America

Dan has 25 years of experience in business process re-engineering and implementation of XML-based content management and publishing systems. In 1999, he co-founded Lighthouse Solutions, an XML systems integration company, and served as President for 3 years. He has led the successful deployment of over 150 XML-based content management and publishing systems around the world in a variety of industries, including book publishing, telecommunications, legal publishing, aviation, automotive, insurance and software documentation. In 2005, Dan co-founded DocZone.com and acted as CEO until the company was acquired by Really Strategies in June 2009. Dan is a leading authority on the Software-as-a-Service (SaaS) business model, multilingual component content management, and single-source publishing systems.


Daniel Dionne

Embedded User Assistance with DITA

Daniel Dionne is an Authoring Tools Specialist for IBM Information Management. He provides support and education to DITA users throughout the IBM community. The Embedded User Assistance is his latest specialization for IBM; he has previously worked on the IBM specialization for messages as co-designer and lead support, and was the DITA designer for the Troubleshooting specialization. Along with his specialization work, he has also presented to the CIDM on "How to Cheat at DITA."


Dawn Stevens

Structuring Technical Publications and Training Materials to Maximize Reuse

Dawn Stevens is a Senior Consultant at Comtech Services. She worked at Comtech Services for 10 years before leaving to work for Boeing. After 10 years experience at Boeing, she has recently returned to Comtech to continue her consulting role here. Dawn works with clients to help them improve their publication processes through process maturity studies, user studies, information architecture, minimalism and topic oriented writing using XML and DITA.






Deb Bissantz

From CMS to Web Help Automagically

Deb Bissantz has been a Technical Writer with LSI Corporation for six years. She is currently the Technology Lead for the Technical Communications department. As Technology Lead, Debís responsibilities include: CMS administration, structured template maintenance, WebWorks ePublisher stationery maintenance, and training. Deb is an active member of the DITA Technical Committee and the DITA Adoption Committee.


Don Bridges

DITA and S1000D: Different verses to the same song?

Don Bridges is an account manager working on DITA, S1000D, and eIPC projects at JANA. JANA is a service provider with a 40-year track record of successfully managing and implementing large-scale technical information projects. Prior to JANA he was with DCL (Data Conversion Lab) for over 11 years managing activities in Aerospace, Life Sciences, Manufacturing, Semiconductor, Software, and Telecom accounts. Don has more than 25 years of working with technical documentation including positions at Pratt & Whitney and Enigma. He is a frequent speaker and has written numerous articles on the business aspects of XML implementations.


Don Day

DITA with Tiers

Recognized for his collaborative leadership and passionate innovation, Don guided IBMís Information Development community in renovating its tools and processes for the strategic move to XML. He convened the formation of the OASIS DITA Technical Committee, which he Co-Chairs, and drove IBMís DITA Open Toolkit contribution to SourceForge. Donís technical capabilities are reflected by six US patents. He was recognized as an OASIS Distinguished Contributor in 2011 for his work on the evolution and adoption of DITA.

Don consults, blogs, and speaks on the use of DITA to solve ďbig contentĒ problems which he defines as large-scale collaborative processes in the public and private sectors where authors and readers need to be engaged by the content—not by technical hurdles.


Dorthy Iwan Sonne

How to Benefit from DITA After Moving Away from Unstructured, Book-Oriented Content

Dorthe Sonne is Head of the Documentation department at Siemens Wind Power, one of the largest suppliers of wind turbines in the world. Her main task is to run a department consisting of 20 technical writers as well as a CMS team improving the newly established CMS solution.

Dorthe has 10 years of experience within CMS and technical documentation. Her passion is to improve ways of working by reducing the amount of manual work related to writing, desktopping, and fileprocessing. She is constantly defining ways that her group can work smarter and navigate as smoothly as possible in chaotic working environment, where time to market and quality and safety are the key words. Dorthe uses Dita and XML to cope with the increased demands from the markets. Dorthe holds a Bachelor in comerce as well as a MSc in Business Administration and Languages.


Doug Gorman

7 Habits of Highly Effective XML Implementations

Doug Gorman is the CEO of Simply XML, a software and services company that helps companies adopt XML throughout the enterprise. On a stand-alone basis or in conjunction with its Web-based training program, Doug is helping organizations adopt DITA inside and outside of tech pubs. He has held executive level and staff positions at Information Mapping, Computer Corporation of America, Braxton Associates, Digital Equipment Corporation and the Federal Reserve Bank. Doug received a BA in psychology from Colby College and an MS in Management from MIT.






Dusan Veljkovic

Z- Aphrodite: E-learning CourseWare authoring and publishing based on open-source DITA and Alfresco

Dusan Veljkovic is the Chief Information Architect and Manager of the Technical Development Team at Qficient Inc. With over 30 years of experience, he has an extensive background in s/w engineering, business process, content management, web application development, and service oriented architecture. Dusan posses significant expertise in emerging technologies and standards like XML, Dita, and SCORM; etc. As a Content Solutions Strategist, Dusan has served clients in multiple industries, including IT, Industrial, Financial, Government, Education, and News Publishing. Currently, Dusan has a leading role in the architecture and development of a customized DITA based ECMS solution for e-learning in content authoring and publishing. Dusan has served a term as an IT and E-government solution adviser to the Minister of Science and Technologies for the Republic of Serbia. He has B.Eng in Electronics and Computer Engineering.


Ed Hartman

Migration to DITA: A retrospective

Ed Hartman is a technical publications manager for Fujitsu Network Communications Inc. (FNC). Ed manages the tools development, production, knowledge management, and document validation groups within FNCís Technical Publications Group. Ed is PMP certified with over 20 years of combined experience in training development, project management, and technical writing. He has a B.A. in Liberal Studies from Park University and an M.A. in Communication from the University of Oklahoma. Since 2008, Ed has led his departmentís migration from a book-centric, FrameMaker-structured authoring environment to the topic-based authoring environment of DITA, serving as the project manager, pilot project writer, and training developer for the department during the migration.


Edwina Lui

An In-Progress Use Case: Customizing & deploying DITA to produce innovative educational products

Edwina Lui is the Information Architect at Kaplan Publishing, the trade publishing group within Kaplan Test Prep, the world leader in test preparation. Edwina has led the ongoing implementation of DITA XML at Kaplan, and plays a key role in Kaplanís evolving content management and digital product innovation initiatives.


Eliot Kimber

HTML5 for Publications: Applying emerging Web technologies to DITA-based publications

Eliot Kimber has been working with generalized markup for more than 25 years. He was a founding member of the XML Working Group, an editor of the HyTime standard (ISO/IEC 10744:1992), and a founding and continuing voting member of the OASIS DITA Technical Committee. For the last few years Eliotís focus has been on applying DITA to the information representation and management challenges of professional publishers. Eliot writes and speaks regularly on XML and related topics.


Elizabeth Wilde

Managing SEO Keywords in the Writing Environment!

Elizabeth Wilde is an Information Quality Maven at IBM. Having spent much of her long career identifying and correcting writing errors, she now invests quality time in linguistic rule development so that software can fix those errors instead.


Emily Mydlowski

Information Development: Moving from a push to pull system and the metrics that follow

Emily Mydlowski is the Manager of User Experience and Information Development at Hach Company, which is an environmental water quality company that manufactures and distributes analytical instruments and reagents used to test the quality of water. She manages a team that delivers global documentation in 28+ languages to water industry customers. Emily has 11 years experience in the Technical Communications Industry. In her role at Hach Company, she has integrated project management methodologies, defined processes and implemented technologies that have improved on-time delivery, reduced costs and increased quality for Hachís global end-user documentation.


Eri Imai Hagberg

Journey to the Global Information Cloud

Eri Imai Hagberg is the Director of Global Information Management and Technology within EMCís Global Program Office. She is responsible for developing and evolving the vision and strategy around a comprehensive Global Information Management process, thereby improving the total information experience at EMC. Global Information Management encompasses tools, platforms, and other infrastructure that are implemented and centrally managed for enterprise for information development, maintenance, internationalization and localization, and delivery. Eri successfully led the efforts to establish translation and terminology management systems, a component content management system, and guided authoring tools at EMC.


Eric Davies

Expanding Content Management into the Organization

At Intel Corporation, Eric Davies is focused on building Quality Management Systems using standard methodologies like Lean, Six Sigma, ISO, and Value Stream. He has worked in document and content management groups for the past seven years with the last 2 Ĺ concentrated on XML-DITA solutions. Eric has helped drive improvements and innovation in the People, Process, and Technologies required to have a high quality Content Management system. He is currently helping build alignment with many autonomous product organizations to realize the best possible content reuse and repurposing across a broad spectrum of product technical information.


France Baril

I Hate DITA. It doesn't do what I need: Help users!

France Baril, owner of Architextus Inc., is a DITA/XML consultant as well as a Documentation Architect who helps organizations analyze their content and processes, select tools, learn about DITA and/or XML, manage the change process, and develop supporting material (from DTDs or schemas to XSL transformations). She has a unique background with a BA in Communication from University of Ottawa and a BSc in Computer Science from University de Sherbrooke. She worked as a Documentation Architect for 5 years at IXIASOFT, where she served as Product Manager for their DITA CMS Framework. Before that, France has worked as a multimedia developer, a trainer, and a technical documentation specialist.


Francine Welker

DITA Topics Within a Dynamic Presentation Platform

Francine Welker is Software Development Manager in the User Assistance Engineering team at Oracle, which creates and maintains CMS tools for an Oracle Information Development organization. She has more than 20 years of experience developing structured documentation and implementing content management systems. Always a proponent of markup language, she has extensive experience with SGML, XML, and DITA-XML. She was lucky enough to be part of organizations that were forward thinking and implemented complex CMS solutions in the Ďearlyí times.


Frank Miller

Controlling Your Metadata Values with Subject Scheme
Pulling it All Together!

Frank Miller is a Senior Consultant at Comtech Services, assisting companies with their information design, process efficiency, and tools and implementation needs. Frank manages and implements enterprise content management solutions. Frank also guides corporations through their information architecture process. He has experience in conducting and analyzing benchmarking studies and information redesign for content management.




Frank Shipley

DITA Macroscopes: Using information visualization to get a better understanding of your content

Frank Shipley is CTO at Componize Software. After a long and rich career in the automotive industry, Frank worked for several years as a freelance consultant and training instructor specialized in XML technologies and enterprise content management. Frank's interest in DITA dates back to 2005, and he has been authoring content with DITA ever since. Frank co-founded Componize Software in 2008 with the objective of commercializing a new and innovative framework for XML content and Component Content Management.


Fred Lass

Getting a Handle on Release Management with DITA

Fred Lass has worked for Astoria Software for over 11 years. At Astoria, Fredís responsibilities cover a broad range of tasks including demonstrations to prospective customers, deployment and management for current customers, training and support. Fred has worked in the publishing industry for close to 30 years, with particular focus on managing content and deliverables. Fredís breadth of experience includes printing, typesetting, interior book design and managing composition departments for large scale enterprises such as Bertelsmann A.G. and McGraw Hill. Fred lives in Oakland, CA where he pursues his other interests in Astronomy, Cosmology and evolutionary biology.


George Bina

Applying RelaxNG to DITA

George Bina is one of the founders of Syncro Soft, the company that develops oXygen XML Editor. He has more than 10 years experience in working with XML and related technologies including XML related projects, oXygen XML Editor and participation in open source projects, the most notable being oNVDL—an open source implementation of the NVDL standard, project that is now merged into Jing.







Graham Steele

Z- Aphrodite: E-learning CourseWare authoring and publishing based on open-source DITA and Alfresco

Based out of Toronto, Canada, Graham Steele is a co-founder of Qficient Inc. and a Business Process Architect within the professional services division. Grahamís role entails working with clients and partners to identify BPM and Content strategies for the enterprise. He is dedicated to the oversight of the successful execution of those strategies through formalized methodologies. With over 16 years of technology consulting experience in finance, retail and manufacturing, and specifically, 13 years experience in the banking process and content management sector, Graham is considered an expert in the process reengineering space with a focus on mapping those processes to BPM enabled technologies. In his tenure with Qficient, Graham has also designed a number of process-centric products for the packaged software division and takes an active position in marketing initiatives worldwide.


Gunthilde Sohn

From Competition to Convergence: Mapping non-DITA models into DITA using specialization

Gunthilde Sohn is co-founder and managing director of instinctools. Since 2001 instinctools offers software and services in information management. As a member of Eclipse Foundation they provide comprehensive consulting and implementation services in the areas of Eclipse, single-sourcing and DITA. With DITAworks they offer an end-to-end authoring platform for structured documentation. Gunthilde holds a diploma in mathematics from the University of Ulm and has been working many years at IBM in several management positions of national and international development projects.


Hal Trent

Overview of the Emerging Technologies Track
Pulling it All Together!

Hal Trent is a Senior Consultant at Comtech Services, assisting companies in developing and integrating their XML and DITA publishing solutions. Halís main focus is expressing the information development process through a customized tools suite and spends much of his time developing custom publishing integrations using XML technologies. Hal teaches many of the Comtech workshops and has extensive experience working with organizations to improve their content management strategy. Hal has a BS in Biology from Roanoke College and an MS in Information Systems from DePaul University.



Howard Schwartz

Wikis, Social Help, Collaboration, and The Crowd: Trends and choices in developing world class product content

Howard Schwartz, Ph.D., is SVP of Content Technologies for SDLís Structured Content Technologies division and has been responsible for the go to market strategy for the division and a lead for SDL in developing the companyís DITA and XML business strategies. Howard has fifteen yearsí experience advising companies on the implementation of technology and best practices to streamline various parts of the global content lifecycle. Howard joined SDL through the acquisition of Trados, where he played various executive roles including VP of Business Consulting and Marketing. Earlier in his career, Howard managed technical publications at Genesys Telecommunications. Howard has a Ph.D. from Brown University, has published several books and has taught at Stanford, Indiana, Temple and Santa Clara Universities.


Ian Ampleford

Why Would We Want to Talk to Customers or Them to Us?

Ian Ampleford is a Scottish ex-newspaper delivery boy, ex-milk delivery boy, ex-bread delivery youth, ex-electronic engineer, ex-tank commander, and ex-data manager who entered the technical writing profession for the excitement and lifestyle. He is currently the Director of Technical Communications for ARM and manages a global team of 45-50 authors. Ian is a Fellow of the Institute of Scientific and Technical Communicators.


Jake Gaylord

Developing, Deploying, and Repurposing Virtual Content

Jake Gaylord began working at Almon Inc. as a technical writer in 2004. Over the next six years, Jake assumed various project/client management duties allowing him to build strong client relationships by continuously improving processes, implementing new technology, and identifying ways to create added value for Almonís customers. Jake was promoted to his current position in 2011 and continues to build relationships with Almonís customers while focusing on maximizing the reuse of technical content for training purposes. Additionally, Jake contributes to, and oversees, Almonís Animation and Training Development Team.






Jang Graat

Avoiding DITA Spaghetti

Jang Graat studied Physics, Psychology, and Philosophy before building a career in the high-tech computer industry. He has 25 years experience in technical writing and training on a vast range of technical topics, and has delivered hundreds of presentations in Europe, America, and the Far East. In the past years he has devoted most of his time to structured authoring using DITA and other minimalist environments.


Jean-François Ameye

Real Life Usage of DITA 1.2 Linking Features

Jean-François Ameye is Vice President of Product & Services and leads a team of developers and IT specialists whose mandate is to develop, deploy and support the IXIASOFT DITA CMS solution to a global customer base. His extensive experience in content management application development as well as leading many vital projects enable him to deliver successful projects and high quality customer appreciation.

Jean-François was part of the initial team that started IXIASOFT back in 1998. Before then, he was a Project Manager with CEDROM-SNi (IXIASOFTís sister company) from 1994 until the time IXIASOFT was launched.

Jean-François holds a degree in Mechanical Engineering from the University of Montreal and spends his free time playing hockey, skiing and snowboarding.


Jeff Rosser

DITA Specialization and the Service Information Lifecycle

Bio coming soon.


Jennifer Skiendzielewski

DITA Anchors and Development Across Agile Teams

Jennifer Skiendzielewski received a BA from Georgetown University and an MA in Professional Writing from Carnegie Mellon University. Upon graduation, she joined the Software Information Development team of the IBM Printing Systems Division as a technical writer. She was named the Information Development Manager for hardware and software products three years later. After several years, she returned to writing and served as the co-leader of the IBM Information Architecture Council. Currently, Jennifer is a Senior Software Engineer and Information Architect at InfoPrint Solutions Company, a Ricoh company. She is the team lead for several software projects and consults with other teams on the use of DITA, the Eclipse Help System, and product licensing issues.


Jim Nasr

Apple iPad Publishing Best Practices

Jim Nasr has more than twenty years of experience in the technology industry, with focus in Content Management during the last twelve. Prior to co-founding Armedia in early 2002, Jim worked as a Technology Architect at Sapient Corporation, IBM Global Services and Aetna. Jim has co-authored three technology books (including the JavaScript Unleashed series) and spoken at numerous industry shows and conferences.


Jim Tivy

Building Content that is Searchable for Authors and Readers

Jim Tivy has held numerous technical roles over the past 30 years with a focus on database technologies. During the past 12 years his emphasis has been on XML databases and XML query including past participation in the W3C XQuery working group. More recently, as CTO at Bluestream, his attention is on XML Content Management.


JoAnn Hackos

Making the Business Case for Content Management Real and Desirable

Dr. JoAnn Hackos is President of Comtech Services Inc., a content management and information-development consultancy she founded in 1978. She is Director of The Center for Information-Development Management (CIDM), a membership organization focused on best practices in content management and information development. Dr. Hackos is a founding member with IBM of the Technical Committee for DITA at OASIS and co-editor of the DITA specification. She has been a leader in content management for technical information for more than 30 years, helping organizations move to structured authoring, minimalism, and single sourcing. She introduced content management and single sourcing to the Society for Technical Communication (STC) in 1996 and has been instrumental in developing awareness worldwide of the DITA initiative. She hosts or keynotes numerous industry conferences and workshops in the field.

She has authored Information Development: Managing your Documentation Projects, Portfolio, and People (Wiley 2006), Content Management for Dynamic Web Delivery (Wiley 2002), Managing Your Documentation Projects (Wiley 1994), Standards for Online Communication co-authored with Dawn Stevens (Wiley 1997), and co-authored with Ginny Redish User and Task Analysis for Interface Design (Wiley 1998), & Introduction to DITA: The Arbortext Edition (Comtech 2007). Her latest book is Introduction to DITA: Second Edition (Comtech 2011).

Joe Gelb

Dynamic Publishing Meets Social Engagement

Joe Gelb is the founder and president of Suite Solutions. For over fifteen years, Joe has overseen hundreds of successful single-source publishing, structured document migrations, and content management integration projects. At Suite Solutions, Joe and his team help companies implement, maintain, and capitalize on their DITA XML-based content lifecycle by blending best practices with creative solutions to the unique needs of each organization. Joe believes that a key to success in any business is empowering their customers with the knowledge they need to succeed in their goals. Joe has served on the OASIS DITA Adoption Committee and presented at a number of conferences including CIDM, STC, Doctrain, Topic Maps, and others.




Joe Gollner

Beauty and the Beast: Two radically different paths to DITA

Joe Gollner (www.gollner.ca) is the Director of Gnostyx Research (www.gnostyx.com), an independent consultancy that helps organizations get the most from their investments in open content standards, enterprise content management systems, and intelligent content technologies. Over the last twenty years, he has overseen the design and implementation of dozens of large-scale enterprise content solutions and he has done so in a wide range of industry sectors.






Jon Kieffer

Migration to DITA: A retrospective

Jon Kieffer has worked as a Technical Writer for Fujitsu Network Communications in Richardson, Texas for the last twelve years. In a previous academic career spanning 9 years, Jon taught software engineering at the University of Hull, U.K., and mechanical engineering at the Australian National University. Jon holds BS, MS, and PhD degrees in mechanical engineering, has authored 12 referred journal articles and more than 30 conference papers in the fields of mechanical and control engineering.





Joyce Du

Implementing DITA for Financial Training—A CSI Case Study

Joyce Yun Du, Ph.D., is the Director of Learning Technology at CSI Global Education. Joyce has over 12 years of experience in e-learning with a track record of successful projects, including the implementation of online courses, content management system, learning management system, and corporate learning portals. Prior to joining CSI, Joyce headed the product development department at InsightU, a leading retail training company in Canada, and was responsible for developing and delivering learning solutions for the retail industry. Joyce holds a Ph.D. in Communication and Information Sciences with an emphasis on e-learning technology, from University of Hawaii.


Julianne Sammons

Expanding Content Management into the Organization

At Intel Corporation, Julianne Sammons directs her leadership toward the development of streamlined business processes and capabilities that enable responsiveness, communication, and commitment to customers. As a Quality Systems Program Manager, she plays a key role leading Operational Excellence initiatives that emphasize continuous improvement on other business processes across Intel. Julianne is in her 15th year at Intel and has over 20 years of diverse, professional experience.


Juliet Wells Leckenby

Using a Wiki to Consolidate and Deliver Documentation

Juliet Wells Leckenby has worked as a technical writer for 20+ years, the last seven at McKesson. She has managed the team for the last two years.


Karen Buchanan

Automating FrameMaker to DITA conversions at IBM for the Sterling Commerce Brand

Karen Buchanan is Senior Manager of the Information Development Team for the Sterling Commerce products in IBM's Software Group, where she leads 5 management teams of 50 writers, editors, and information architects across multiple US locations and Bangalore, India.

Karen holds a BA in English from Bowling Green State University and an MBA from Franklin University. She has worked in various technical writing and documentation team lead roles for more than 20 years.


Kathryn Mahoney

Challenges and Opportunities of Collaboration in DITA

Kathryn Mahoney is a Technical Publications Manager at FICO (Fair Isaac Corporation) for over six years. She has a Bachelorís Degree in English and a Master of Science Degree in Educational Technology. She has been working in the Technical Writing field for over 15 years, during which time she has also been a key content contributor. She has been researching, training, and working in DITA for over five years. Her strengths and interests in the documentation field include reuse, consistency, process, and information architecture.


Keith Schengili-Roberts

The Rainmaker, The Cloud, and The Downspout: Keeping your content relevant in an information deluge

Keith Schengili-Roberts is a communications consultant and an award-winning lecturer on Information Architecture at the University of Torontoís iSchool. Formerly the Manager of Documentation & Localization at Advanced Micro Devices (AMD), he led the transition of his group to DITA XML (using Ixiasoftís DITA CMS software) beginning in 2006. He also worked as their Information Architect, redesigning their documentation and training deliverables and the processes behind them. Keith has become an evangelizer of DITA, speaking at conferences worldwide on improving documentation processes and improving the quality of localized content through its use. He runs an industry blog at ditawriter.com, and was a founding member of the Semiconductor DITA Implementers Group (SDIG), a popular informal monthly online forum for those who actively use DITA XML. He is also the author of four professional technical titles, the most recent being Core CSS, 2nd Edition.




Keld Jellesen

How to Benefit from DITA After Moving Away from Unstructured, Book-Oriented Content

Keld Jellesen is the founder and president of advice2u, offering product independent consultant services to define and implement XML based publishing and distribution solutions. Keld holds a MSc in engineering and mathematics and has spent most of his career working within the aerospace, defense and energy sectors. Keld is extremely familiar with standards like S1000D and DITA. Today he spends a majority of his time in the renewable energy sector—wind energy.


Kent Taylor

Managing SEO Keywords in the Writing Environment!

Kent Taylor is currently EVP and co-founder of Acrolinx North America, Inc. A technology geek assimilated into the Tech Pubs Borg in 1978, he has worked with everything from colored pencils and hot wax to very large-scale multimedia multilanguage publishing systems, machine translation, and sophisticated AI-based linguistic analysis engines focused on numerous aspects of content optimization.


Kevin Lestang

DITA Authoring and Team Motivation: Letís build a totem!

Kevin Lestang studied English literature and civilization at the University of Western Brittany and graduated as a technical translator in 2011. Working as freelance translator in Brest (France), Kevin Lestang also takes a great interest in technical documentation. Kevin is passionately fond of graphic arts. Using both classic pencils and CAP tools, he regularly writes and draws comics. For the last months, he has been focusing on the combination of this specific media with technical writing.


Kieran Lal

Strategies to Implement an Enterprise Social Platform with DITA Content

Kieran is the Technical Director of Enterprise Sales at Boston-based Acquia. In this role, he provides technical leadership to the Acquia sales team and works closely with Acquia's customers. He has been a leader in the Drupal community since 2004, when he earned his nickname, Amazon, by following a dream that he was biking through the Amazon river basin. That spirit of adventure continues in his multiple roles within the Drupal community today. He has been involved with and has pioneered many projects including the drupal.org redesign, Drupalcon Boston & San Francisco, the coordination of the Drupal security team, and many more.





Lars Olson

Taking the Mystery Out of 3D!

Lars Olson is a Visual Enterprise Solution Manager at SAP and has over 15 years experience in the computer graphics software industry. For the last 10 years Lars has focused on the creation, authoring and delivery of lightweight 3D graphics from CAD data. Lars holds a BS degree in Industrial Technologies with an emphasis on Graphic Design, Photography and Compute Aided Design from San Diego State University, and has an extensive background in the high end print industry.


Laura Bellamy

Put Down the Pen and Pick Up the Camera: Incorporating videos in your technical documentation

Laura Bellamy is an information architect at VMware, Inc. and a technical communications instructor at University of Santa Cruz Extension. Laura has been a long-standing DITA champion and is a co-author of the recent book DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA.


Les Burnham

Automating FrameMaker to DITA Conversions at IBM for the Sterling Commerce Brand

Les Burnham is CEO and joint founder of Stilo International, a public listed company with offices in the UK and Canada, specializing in the provision of cloud content conversion services, content conversion tools and developer of enterprise conversion solutions to publishing companies on a global basis. He has been involved with the implementation of SGML/XML content processing technologies and solutions for many years, across industry sectors including publishing, aerospace and defence, high-tech, engineering and government.

Les holds a BSc Jnt Hons degree in Mathematics/Operational Research from Leeds University, undertook an MBA programme at Cranfield School of Management, and recently completed studies in Philosophy and Cosmology at Oxford University.



Lisa Sageev

Choosing a CCMS at Biosense Webster

Lisa Sageev has been working with XML since 2000. After a brief detour to FrameMaker, she returned to XML in 2007, using DITA to produce Eclipse Help with XMetaL and the DITA Open Toolkit. In her current position at Biosense Webster, Lisa is responsible for content strategy, which includes release management for multiple English documents and coordinating translation into 25 languages. Lisa holds a B.Sc. in Life Sciences from MIT


Marie-Louise Flacke

DITA Authoring and Team Motivation: Letís build a totem!

Marie-Louise Flacke is a graduate of the American University of Paris (Technical Writing Program).

Marie-Louise's professional skills and interests range from DITA authoring to bid writing, readability indices and eye-tracking. She also provides technical writing courses at various French Universities, focusing on minimalism and usability testing.

She is currently involved in designing the first technical writing e-learning program in French.





Mark Baker

Topics Without Maps: Presenting the SPFE Architecture

Mark Baker is President of Analecta Communications Inc, a consulting company that focuses on helping tech pubs organizations develop topic-based writing strategies on the "Every Page is Page One" model. He has been involved with the design and development of structured authoring tools and techniques for over 15 years. He blogs at everypageispageone.com.


Mark Gross

Preparing For Conversion: The do's & the don'ts

Mark Gross, President of Data Conversion Laboratory (DCL), is a recognized authority on document conversion and XML implementation. DCL, the company he co-founded in 1981, has been in the forefront in developing techniques and tools to convert data and documents to the latest evolving technologies, and has been a leader in conversion to XML and eBooks. Mark has a BS in Engineering from Columbia University and an MBA from New York University. He has also taught at the New York University Graduate School of Business, the New School, and Pace University and is a frequent speaker on document conversion methodologies.


Mark Lewis

Get Testy With Your DITA

Mark Lewis is a contributing author of DITA 101 Second Edition by the Rockley Group. He has authored several white papers on DITA Metrics that prove the savings and high content reuse percentages possible with DITA's structured, topic-based architecture. His DITA metrics model was a JoAnn Hackos-Rare Bird Award 2009 Competitor. Mark manages the DITA Metrics LinkedIn group. He has presented on technical writing, DITA, ROI and object oriented design topics at DocTrain, STC, DITA North America, and other national conferences. He and John Hunt co-chaired the OASIS DITA for the Web subcommittee. He has received Society for Technical Communication (STC) awards for Distinguished Chapter Service and the Florida Technical Communications Competition. Mark is the DITA Product Manager for Usability and a product evangelist for Quark.


Mathew Varghese

Content Strategy—Getting it Right

Mathew Varghese is the Content Architect for the Desktop and Cloud division at Citrix. His key responsibilities are information architecture and content strategy. As an information architect, he develops and maintains information models and taxonomies, and is currently developing an information architecture methodology. As a content strategist, he evolves ways to deliver content to users and customers in an effective manner thus contributing to the salability and "stickiness" of Citrix products. He is an ardent DITA evangelist and a staunch supporter of the open source movement. During his spare time, Mathew runs for charitable causes. He is also an avid traveler and photographer. Mathew holds a bachelorís degree in electrical engineering and a diploma in general management from Indian Institute of Management, Bangalore.


Michael Boses

Using Schematron to Reduce Tool Complexity and the Writerís Learning Curve

Michael Boses is deeply involved in making structured authoring and XML content more accessible to organizations of all sizes. This former CTO of In.vision Research and Director of XML Products at Quark has designed a number of XML products and led some of the largest XML content initiatives in government and industry. Michael frequently speaks at conferences and consults with clients to define their XML content creation strategies and processes. He is widely recognized as a leading authority on enterprise XML content creation who excels at explaining technology to business people and business concepts to technologists. Michael is Co-chair of the OASIS DITA for Enterprise Business Documents Subcommittee.



Michael Miller

Delivering Technical Documentation to the Tablet using PDF

Michael Miller is Vice President of Antenna House. For over 30 years, he has been involved in high end document formatting and document management and has an extensive background with structured data, including SGML, XML, S1000D, and DITA. He has worked extensively in Europe and North America and has been involved in the implementation of hundreds of systems for automated document formatting.


Michael Priestley

IBM Knowledge Center: A smarter experience based on DITA

Michael Priestley is an IBM Senior Technical Staff Member. As the Technology Strategist for IBM's Total Information Experience (TIE), Michael works with groups across IBM to define features and requirements for projects such as IBM's Knowledge Center and DITA Wiki. He is IBM's lead DITA architect, and developed the first specialization and map architectures for DITA. He was the co-editor of the OASIS DITA 1.0 and 1.1 specifications. He is an experienced information architect and XML architect, and has presented and published prolifically on information development processes, information design principles, XML development techniques, structured authoring, Web 2.0, and DITA.


Mike Maass

A DITA Developer and Product Designer Walk into a Bar....Expanding your DITA usage through collaboration and teamwork

Mike Maass is Principal UI Editor at Citrix Systems, where he works with the Product Design team to define language and user experience guidelines for the company's flagship cloud and virtual computing software products. A proud English major, Mike cut his teeth in the K-12 publishing world before forging a place for himself in the tech industry. Mike has done various talks on best practices for product design and writing customer-focused content for the user interface. More than a content guy, Mike has a knack for UI design and will use any means possible to create a great user experience. When he's not working, Mike surfs, hikes, mountain bikes, and watches his two small children grow up way too fast.




Mysti Berry

Climbing Out of the Weeds: Moving from generic to specialized topics

Mysti Berry wrote enterprise software documentation for twenty years for companies as diverse as Sybase, Twentieth Century Fox, and salesforce.com. She's taught FrameMaker and documentation design courses for UC Berkeley Extension and presented talks at several STC chapters in the San Francisco Bay Area. Mysti holds a BA in Linguistics from UC Santa Cruz and an MFA in Creative Writing from University of San Francisco. She is now a Principal Content Strategist for salesforce.com, and lives in San Francisco with her husband, where she's trying to finish her first mystery novel.


Nancy Thompson

Measurable Success with a DITA CMS: Epson America

As CMS Implementation Specialist for the Documentation Department of Epson America, Nancy Thompson was charged with bringing the department into the age of structured authoring and single-source publishing using DITA. Nancy administers the DocZone CMS and guides the writers, in-house localization team, and outside translators in creating on-screen User Guides for Epson products.

This guidance includes training system users, formulating procedures and best practices, developing filtering strategies, handling workflow tasks, gathering metrics, and documenting it all for the departmentís wiki. Prior to her current position, Nancy was a technical writer and editor for Epson America, and developed documentation and research projects for the Institute for Social Science Research at UCLA.


Noz Urbina

Integrated DITA: Social, mobile and context aware content strategy

Noz Urbina is a Senior Consultant and Trainer for Mekon Ltd. with a passion for helping people communicate. In his years of experience as a content strategy and content management consultant he has provided services to Fortune 500 organizations and small-to-medium enterprises. Noz's expertise is brought into projects for requirements analysis, project planning and scoping, tool selection support and training.

Previous to working with Mekon, Noz worked in the XMetaL team as Partner Manager, facilitating the growth and cross-pollination of a pan-European partner network of content solutions and tool providers. He has held a number of business development and professional services positions where he was able to develop his expertise in a cutting-edge, efficiency-driven, business context.



Ole Rom Andersen

Choosing a CCMS at Biosense Webster

Ole Rom Anderson is CEO of DITA Exchange since 2006 and has been working with CMS and CCMS since the mid 90ís and with structured content authoring since 2000. Ole has been a frequent speaker at DITA conferences in the US and in Europe and has, since 2009, also been speaking on the subject of ĎIntelligent Content Framework for Regulated Industriesí at Drug Information Association Conferences.

Ole holds a BA in economics and political science with post-graduate education from Harvard Business School and INSEAD Business School, Paris.


Pam Swanwick

Using a Wiki to Consolidate and Deliver Documentation

Pam Swanwick has worked as a technical writer for 20+ years, primarily in technology industries. For the past dozen or so years, she has focused on medical software at McKesson Inc. She managed one of McKessonís product documentation teams for five years. She now serves as Knowledge Integration Strategist, specializing in improving knowledge sharing.


Patricia Burrows

Journey to the Global Information Cloud

Pat Burrows is the Senior Manager of Global Information Management (GIM) within EMCís Global Program Office. In this role, she is responsible for providing EMCís internal and external information developers with the GIM infrastructure and standards needed to streamline and optimize the information development process and improve satisfaction of EMCís information consumers. An 11-year veteran of EMC, Pat has held a range of positions including Sr. Mgr of Information Design and Development, where she helped to drive the transition to structured authoring and content management. Before joining EMC, Pat established the documentation function at Nettest, where she developed a localization process for documentation and marketing. Pat also serves on the Communication and Information Design Advisory Board at the State University of New York Institute of Technology, from which she holds a B.S. degree in Professional & Technical Communication.


Patrick Quinlan

A DITA Developer and Product Designer Walk into a Bar....Expanding your DITA usage through collaboration and teamwork

Patrick Quinlan directs the content management initiative at Citrix Education, where he led the implementation of DITA and a CMS to enable multi-channel publishing of training content. He has spoken at conferences on a variety of topics, including DITA-OT customization, training new authors, business cases and cost savings, and automating quality assurance checks. Recently, he has focused on simplifying his teamís authoring process by implementing a set of DITA 1.2 constraints.







Paul Wlodarczyk

Enabling DITA to Support the Future of Content Delivery

Paul Wlodarczyk is CEO of Jorsek Software, makers of easyDITA. Paul is passionate about content lifecycles business processes and workflows that span the collection, collaboration, authoring, assembly, review, localization, publishing, reuse, classification, and search of unstructured content. Paul brings over 25 years experience in content lifecycle operations, consulting, and software development, with expertise in the areas of enterprise content management, knowledge management, content classification, technical publishing, localization, collaboration, user interface design, learning technologies, and information worker productivity. Paul supports clients and customers in the manufacturing, life sciences, high tech, aerospace, retail, energy, capital equipment, and publishing industries. He is a frequent speaker at industry events and contributing writer for publications by various organizations. Paul holds an MBA from the William E. Simon School of Business, and a BA in Psychology from the University of Rochester in Rochester, New York.


Peggy Zimmerman

DITA Topics Within a Dynamic Presentation Platform

Peggy Zimmerman has been developing internal training for Information Developers since 2003. Peggy was a leader in redesigning standards to move JD Edwards documentation to a modular, minimalist documentation strategy. Peggy was also a key member of a repository management team, which created metadata strategies, cloning and versioning strategies, and provided general leadership for the entire documentation department.


Peter Jones

Why Would We Want to Talk to Customers or Them to Us?

Peter Jones joined the Technical Publications Department at ARM in 2002 where he evolved from Author to Principal Author and Team Lead. He is currently ARMís Information Architect and working on the deployment of DITA within the Technical Publications teams. Peter is a Chartered Engineer, holds a Masters Degree in Technical Authorship, and is a Fellow of the Institute of Scientific and Technical Communicators.


Rajal Shah

Topic-Based Publishing Approach Adopted by Juniper Networks

Rajal Shah is a hands-on engineering manager who has implemented XML and SGML systems for several companies over the past fifteen years. His extensive experience includes implementing conversion projects for Juniper Networks, Cisco Systems, PayPal, and SGI. In addition to working on documentation projects, Rajal has also worked in a variety of industries such as eCommerce, financial services, and banking.




Richard Hamilton

A Publisher's View of DITA

Richard Hamilton is Founder and Publisher at XML Press. He began his career at Bell Laboratories developing computer software and has worked at AT&T, Unix System Laboratories, Novell, and Hewlett-Packard in jobs ranging from software development to product management to documentation management.

In 2008 he founded XML Press, which is dedicated to producing high quality, practical publications for technical communicators, managers, marketers, and the tools developers who support their work.

Richard is the author of Managing Writers: A Real-World Guide to Managing Technical Documentation, and editor of DocBook 5: The Definitive Guide, published in collaboration with O'Reilly Media.

He is a member of the DITA and DocBook Technical Committees at OASIS.


Robert (Bob) Merlo

Taking the Mystery Out of 3D!

Robert (Bob) Merlo is responsible for all global marketing functions at Right Hemipshere an SAP company. Bob brings more than 20 years of technical software marketing expertise covering a broad range of industries and application areas. Over his career he has helped foster the growth of several start-up companies and managed marketing organizations for Fortune 500 businesses.


Robin Schwartz

Driving Standards and Governance in Content Management

Robin McCallister Schwartz is a fourth generation American born in San Francisco, California. Robin moved to the Sacramento area and joined Intel Corporation in Folsom in 1994 working as the Librarian to Information Technologies content management system.

In Robinís 17 years at Intel, she has worked to develop the information architecture, requirements and governance on many different systems, including a content management system for the manufacturing division, housing schematics, waste / water treatment, and environmental health and safety content. She is again challenged to help business groups adopt DITA and deliver Intel product technical information to its customers dynamically online.



Sarah Leritz-Higgins

Managing Change when Change is Hard: Training writers for successful structured authoring transitions

Sarah Leritz-Higgins is an Information Architect at Mentor Graphics. She has been working in high tech since 1991, evolving her career from IT at East Coast insurance companies, to Technical Support at software start-ups in Silicon Valley, to Information Architecture at an Electronic Design Automation company in the Pacific Northwest.







Seth Park

Hidden Costs of a Custom-Built DITA System

Seth Park was the lead information architect in Freescale Semiconductor's XML documentation system. He created the DITA strategies for local shells and specialization and designed CMS/publishing features to support legacy publishing requirements and set Freescale up to maximize the value of an XML-based system.

Seth was deeply involved in XSLT development for PDF output and the DITA-OT configuration for a hosted, centralized publishing strategy. Now an information development strategy manager, Seth shares the pitfalls and highlights of owning a custom-built system and his experiences as a manager responsible for the successful use of the system.


Sherri Sotnick

Controlled Language in the Real World? Start with a standard and create your own

Sherri Sotnick manages the Technical Writing department in the Software Services division of Elekta, LTD. Elekta is a human care company pioneering significant innovations and clinical solutions for treating cancer and brain disorders. Sherri has been with Elekta for 10 years, and in the technical writing profession for 20+ years as both a manager and technical writer. Sherriís team of tech writers, who are located in various Elekta offices in the US and Canada, started implementing Simplified Technical English in early 2008, using Tedopresí HyperSTE tool. She is looking forward to sharing her teamís experience, progress, and success in this endeavor at the CMS/DITA North America conference.


Steve Anderson

Automation and Testing DITA OT Content and Customizations

Steve Anderson is the documentation architect for salesforce.com. At salesforce.com he has migrated the user assistance team from writing unstructured FrameMaker to DITA, while also helping the team grow from 4 writers to 50.


Suzanne Mescan

From CMS to Web Help Automagically

Suzanne Mescan is Vasont Systemsí Vice President of Marketing, with responsibility for the Companyís overall marketing and public relations efforts. For more than 25 years, she has worked in all aspects of the information management and publishing industry, including content management, editorial, art and design, project management, prepress production, printing and binding. Suzanne has authored numerous articles about content management for industry publications and has delivered presentations for the CM Strategies/DITA North America, AIIM, LavaCon and DocTrain conferences; Philadelphia XML Users Group; Vasont Usersí Group; and in numerous industry webinars. She was also a contributing author for the book, Virtual Collaborative Writing in the Workplace: Computer-Mediated Communication Technologies and Processes by Beth L. Hewett and Charlotte Robidoux (Eds.). Suzanne earned a BS in Marketing from The Pennsylvania State University.


Timothy Rosa

Increasing Customer Access by Creating a Documentation Roadmap

Timothy Rosa is the founder and CEO of TRA360, a global communications leader since 1991. TRA360 has five integrated practices in Technical Documentation, Learning & Development, Marketing Strategies & Communications, Regulatory Consulting & Writing, and Medical Writing & Communications. Tim worked in technical and regulatory publishing for 10 years in technology and life sciences companies before founding TRA360. Timís expertise includes: information architecture, creative problem solving, virtual team management, and alliance building. Tim was educated at Trinity College (CT), University of East Anglia (UK), and Harvard University: Radcliffe Publishing Course. Tim serves on the Advisory Board of the IEEE Boston Entrepreneursí Network, as Co-Chair Membership of the Corporate Volunteer Council, and Education Coordinator of the Room to Read Boston chapter.




Tom Aldous

ROI Considerations When Looking at Moving your Content to XML

Tom Aldous is the Adobe Director, Business Development and Evangelism for the Technical Communications Suite, which includes FrameMaker and RoboHelp. Prior to coming to Adobe, Tom was the President of Integrated Technologies, Inc. and implemented XML solutions at many Fortune 500 enterprises. Tom is a certified Adobe FrameMaker, Acrobat and LifeCycle Forms Instructor. He is a popular speaker and a well-respected technologist.


Vera Williams

Global DITA and Harmonization at AGCO

Vera Williams has been functioning as a Information Architect before the title existed. She continues to plan, design, enforce and guide technical information development and technology transistions.


Vikram Nanwani

Reorganizing Information Developers to Support Topics

Vikram Nanwani is the GECM Manager for Xylem (a company recently spun off from ITT)—in effect their Global Technical Publications Manager. He joined the GECM team in early 2008, coming from an international project management and engineering background with limited documentation experience. He has driven the maturity of DITA at the organisation through pilot, implementation, migration and production phases to the core business process it is today. Vikram has a Masters in Manufacturing Engineering from the University of Cambridge and is a Lean Six Sigma Black Belt.

He has also workied at a global manufacturing company based in the UK, where his role in a small research and development team allowed him to take the role of project manager, technical writer, software developer, sales person, and a lot more. Vikram is a Chartered Manufacturing Engineer.


Zarella Rendon

DITA Specialization and the Service Information Lifecycle

Zarella Rendon is a Principal Solution Architect in the Arbortext division of PTC, where she leads end-to-end implementations for large customers like Caterpillar. She works with XML and related standards, and applies her specific talents of connecting XML concepts with real world applications. Zarella works within the XML community to influence the direction of emerging technology standards. Zarella is a member of OASIS, the W3C XSL Working Group, and several industry groups where she strives to help further the development, support, and use of standards in vertical markets.



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